Privacy Policy

Last updated: January 15, 2024

AquaVBC ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect through the website at aqua-vbc.com, how we use it, and the choices you have regarding that information.

1. Who we are

AquaVBC is a manufacturer of cryogenic equipment located at 2649 Acacia Avenue, Rifle, CO 81650, USA. The business is owned and operated by Rich Dunning. You can reach us at support@aqua-vbc.com or +1 (970) 239-8101.

2. Information we collect

Information you provide

• Contact and quote requests: when you submit a form on our site or email us directly, we collect your name, company name, email address, phone number and any information you include in the message.
• Correspondence: if you contact us by phone or email, we keep a record of the correspondence for reference.

Information collected automatically

• Usage data: when you visit the site, our web server logs the request (IP address, browser type, pages visited, referring page, timestamp). This is standard server activity used for security and performance.
• Cookies and similar technologies: we use a small number of cookies to remember your consent preference and, if you opt in, to measure aggregate site usage. See our Cookie Policy for details.

3. How we use your information

• To respond to quote requests, service inquiries and other correspondence.
• To send project updates, proposals and invoices when you engage us for work.
• To maintain the security, performance and integrity of the website.
• To comply with legal, tax and regulatory obligations.
• Where you have opted in, to measure aggregate site usage so we can improve the site.

We do not sell your personal information. We do not use it for automated advertising profiling.

4. Sharing your information

We share information only with parties that help us operate the business:

• Our web-hosting provider, which stores site data on our behalf.
• Email and CRM providers we use to correspond with customers.
• Freight carriers and installation subcontractors, when your project requires their involvement.
• Professional advisors (accountants, lawyers) where legally necessary.
• Government authorities where required by law, subpoena or court order.

5. Data retention

Quote and project correspondence is retained for as long as we have an active or reasonably foreseeable business relationship, plus the period required by tax and warranty law (typically seven years). Website server logs are rotated within 30 days. You can request earlier deletion at any time by writing to support@aqua-vbc.com.

6. Your rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, subject to legal record-keeping requirements.
• Opt out of non-essential cookies at any time by clearing your browser storage or using the cookie banner controls.
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email support@aqua-vbc.com.

7. Security

We maintain administrative, technical and physical safeguards intended to protect the information we hold. No method of internet transmission or electronic storage is 100% secure, but we take reasonable measures to protect your information from loss, misuse and unauthorized access.

8. Children

Our site is intended for a business audience and is not directed to children under 13. We do not knowingly collect information from children.

9. International visitors

Our website is operated from the United States. If you visit from outside the US, information you submit is transferred to and processed in the United States, which may have different data-protection laws than your home jurisdiction.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be highlighted on the home page for at least 30 days.

11. Contact

Questions about this Privacy Policy or how we handle your information can be addressed to:

AquaVBC
2649 Acacia Avenue
Rifle, CO 81650, USA
support@aqua-vbc.com · +1 (970) 239-8101